1. Data Controller Information
This privacy policy has been prepared by SyconX LLC, the owner and operator of the HostFlower platform (head office: 2 West Montauk Highway, Westhampton, NY 11977, USA). The Turkey office of SyconX Software Technology and Trade Ltd. Şti. also plays a role in providing services (address: Aksoy Mahallesi Yalı Bulvarı No: 386/2, Karşıyaka – İzmir – Türkiye).
For all privacy-related inquiries, you may contact us at info@syconx.com.
2. Personal Data Collected
HostFlower collects and processes the following categories of data to deliver and improve its services:
• Account Data: First name, last name, email address, password.
• Customer and Service Data: Customer contact information, tax identification numbers, company and service history, notes; service details such as hosted domain names, hosting packages, and SSL certificates.
• Billing and Payment Data: Invoice numbers, amounts, dates, subscription cycles; payments are processed through third-party providers such as Stripe. Credit card information is not stored on HostFlower servers.
• Transaction and Usage Data: Login logs, performed operations (e.g., invoice creation, customer addition), support requests, and email notifications; all actions performed on the platform are recorded in audit logs.
• Analytics Data: Statistical insights including monthly revenue, customer growth metrics, and service performance.
• Device and Application Data: Device type, operating system, and application version for mobile app usage.
3. Methods of Collecting Personal Data
Data is provided directly by users through registration forms, customer management interfaces, billing modules, and app usage. The system may also use cookies and similar technologies to track user activity and monitor application performance.
4. Purposes of Processing Personal Data
Collected personal data is processed for the following purposes:
• Operating the HostFlower platform and mobile applications, providing services, and managing customer accounts.
• Creating invoices, tracking recurring payments, and sending renewal reminders to customers.
• Providing customer and team support, managing support requests, and establishing communication.
• Analyzing trends such as revenue and customer growth to improve services and user experience.
• Complying with legal obligations, preventing fraud and misuse, performing security checks, and maintaining audit logs.
5. Transfer of Personal Data
• Service Providers: Data may be shared with third-party providers such as Stripe for payment processing, and email or analytics service providers. These providers process data only to deliver their services and comply with legal regulations.
• Group Companies: Data may be transferred between the U.S. and Turkish offices of SyconX LLC for service delivery and operational requirements.
• Legal Authorities: Information may be shared with authorities upon lawful request.
6. Cookies and Similar Technologies
The HostFlower website uses cookies to enhance user experience, maintain security, and measure traffic/analytics.
Essential cookies are required for the site to function; optional cookies may be declined by the user. You can manage cookie preferences through your browser settings or via the site’s cookie preference panel.
7. Data Retention Periods
• Account and customer data are retained as long as the user agreement remains active. After service termination, data may be stored for a legally required period.
• Financial documents and invoice records are retained for the duration required by tax regulations.
• Analytics and log data are retained for reasonable periods for security and performance monitoring, after which they are anonymized or deleted.
8. User Rights
Under KVKK and GDPR, users have the right to:
• Request access to their personal data and request corrections,
• Request deletion or anonymization of their data (except where retention is legally required),
• Object to data processing or request the restriction of processing,
• Opt out of marketing communications,
• Exercise their right to data portability.
To exercise these rights or submit inquiries, email info@syconx.com. SyconX will evaluate and respond to your request within 30 days.
9. Data Security
SyconX implements administrative, technical, and physical safeguards to protect your data. All communication is encrypted via TLS/SSL; application and infrastructure components are regularly updated; access is restricted through role-based authorization. All system actions are logged through audit records.
10. Changes to this Policy
This privacy policy may be updated due to legal requirements or changes in services. Updates will be published on hostflower.com, and significant changes will be communicated via email.
11. Contact
For questions or requests regarding this Privacy Policy:
• Email: info@syconx.com
• Head Office: 2 West Montauk Highway, Westhampton, NY 11977, USA
• Turkey Office: Aksoy Mahallesi Yalı Bulvarı No: 386/2, Karşıyaka – İzmir – Türkiye